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Financial Specialist II Full-Time Evening

Req #: 17009386
Location: Zephyrhills, FL
Job Category: Patient Financial Services
Organization: Florida Hospital Zephyrhills


Work Hours/Shift

Florida Hospital Zephyrhills
Florida Hospital Zephyrhills has provided faith-based, whole person care to our community for more than 30 years. This means we build trust, create belonging and deliver hope, thereby extending the healing ministry of Christ, when caring for our patients. Our 139-bed facility includes an Accredited Chest Pain Center with PCI, Heart Institute, Primary Stroke Center, emergency department, state-of-the-art operating rooms, Bone & Joint Center, Simpson Breast Health Center and the area’s only Obstetrics Program, The Baby Place, offering family-centered maternity care. Other special services include, a Center for Wound Healing,  CREATION® Health Wellness Center, CREATION® Health Spa, home health, imaging center, cardiopulmonary rehabilitation, and physical, occupational, and speech therapy. 
You will be responsible for:
  • Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service.  Accounts are correctly completed
  • Completes quick registration / pre-registration / registration / admission process within established timeframes – meets or exceeds wait time goals  
  • Maintains acceptable QA score. Corrects error list in a timely manner
  • Multitasks effectively; navigates multiple computer systems and applications with proficiency
  • Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records
  • Obtains  / scans clear copies of insurance card(s) and/or payor information using various resources such as Internet, fax, telephone, etc.
  • Demonstrates knowledge of insurance for proper classification and coding
  • At times, floats to other registration areas/shifts etc. to assist with department and patient needs
  • Performs accurate and timely scanning of physician orders and other items into the scanning system
  • Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise
  • Performs accurate and timely admitting and status change functions as required
  • Schedules patients as needed / required
  • Enters accurate and appropriate account notes
  • Completes rep log as required
  • Performs PBX functions as required
  • Performs accurate cashiering functions, posting, balancing, deposits, notations
  • Demonstrates knowledge and ability in using department equipment including periods of downtime
  • Ability to generate patient/visitor/employee event reports as needed
  • Other duties as assigned by Supervisor or Manager/Director
What will you need:                                                            
  • Ability to read and communicate effectively in English
  • Strong written and verbal communication skills
  • 27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
  • Multitask proficiently, using multiple computer systems, applications and technology
  • 2+ years experience in most, if not all registration and admission types and processes, scheduling, insurance verification; hospital/physician office/collections role/insurance company
  • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
  • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
  • Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
  • ICD-10, CPT, medical terminology
  • Explains hospital charges and payment options and programs; collects monies due at time of service
  • Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
  • Interpret and explain insurance benefits
  • Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
  • High school diploma, GED
  • College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position (Preferred)
  • Prior sales and/or collections experience (Preferred)
  • Prior experience with guest service industry particularly with a high-end hotel, airline etc. (Preferred)
  • Direct experience in a hospital Admitting department (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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