Registered Nurse Emergency Department Operations Supervisor FT Nights
Req #: 17009343
Location: Tampa, FL
Job Category: Nursing
Organization: Florida Hospital Tampa
Florida Hospital Tampa
Our hospital has celebrated many firsts in Tampa’s health care history since we opened our doors in 1968. Today, more than four decades later, Florida Hospital Tampa continues to offer innovative medicine as we elevate health care in the Tampa Bay region.
At Florida Hospital Tampa, our diverse clinical specialties provide world-class health care to our patients. We offer the most trusted, expert care in key specialties including cardiovascular care, neurosciences, orthopedics, women's health, cancer and surgery. Our skilled surgeons not only utilize minimally invasive and robot-assisted procedures, but they are also leaders in improving these advanced techniques.
You will be responsible for:
- Service: The Operations Supervisor demonstrates excellent customer service behaviors and supports the hospital service management program. Creates positive image, mentors staff compliance with customer service behaviors and reinforces hospital goals for service management, develops positive working relationships, takes initiative to identify problems and assist with problem resolution, ensures a safe environment for patients and staff by conducting daily rounds, respects patient privacy, confidentiality and dignity. Demonstrates “Caring behaviors” and Standards of Excellence to patients, families, and colleagues, i.e., incorporating Jean Watson’s Caring Theory, patient rounding, AIDET.
- People: The Operations Supervisor supports the Operations Manager in the coordination of activities that assure standards of patient care and nursing practice are met. Updates and maintains unit records, reports, and forms, assists in preparing monthly schedule, conducts performance appraisals for personnel assigned to shift prior to due date, provides required documentation for personnel files in a timely manner, demonstrates flexibility in scheduling to meet the needs of the unit, utilizes time effectively and accomplishes duties in necessary timeframe with minimal supervision, demonstrates reliability by meeting job expectations regarding attendance, tardiness, finishing work on time, and giving proper notice when ill.
- The Operations Supervisor acts as a clinical resource and role model for clinical staff. Assists staff in the delivery of patient care: assessment, diagnosis, identification of outcomes, planning, implementation, and evaluation. Demonstrates knowledge of hospital, division, and unit Standards of Card and Practice by serving as a resource person to nurses and physicians during assigned shift. Mentors and coaches team members to successfully manage patient needs, assists staff in effective time utilization.
- Finance: The Operations Supervisor supports expense management through effective use of resources. Prepares daily shift assignments, which distributes personnel equitably and appropriately to match the needs of patients with skill of nursing staff.
- Outcomes: The Operations Supervisor ensures safe and effective patient flow through the emergency department. Ensures throughput benchmarks and turn-around times are met. Is a liaison with other departments and checks on delays in all sub-processes, including lab, imaging, pharmacy and consults. Sets priorities for patient placement by setting priorities for ED admits and communicating with Patient Placement, Administrative Supervisor and Cardiovascular Coordinator on an ongoing basis as unit situation changes.
- The Operations Supervisor supports and participates in the hospital Risk Management program and process. Educates staff as to their affirmative duty to report incidents, the necessity of such reporting and proper mechanisms of incident reporting. Assures incident reports have been filed on incidents employees may be aware of or discovered through chart review. Assures that reportable events occurring within the department are properly reported to Risk Management within the time required by law. Assists Risk Management Department in identifying risks, analyzing cause/effects of incidents and in the investigation of incidents as may be required for legal purposes. Works with Risk Management Department in developing corrective action plans addressing rends or categories or risks/incidents. Adheres to hospital confidentiality policy by maintaining confidentiality of patient and staff information, including written, verbal, and observed communication.
- The Operations Supervisor participates in performance improvement activities to improve processes and patient care. Implements actions, as appropriate, recommended by Performance Improvement activities and hospital-wide Quality Improvement Council (QIC). Assists in completing, monitoring, and evaluation of unit-based Performance Improvement activities.
- The Operations Supervisor supports the goals of the nursing division and organization. Assists in planning unit goals and objectives, which reflect hospital and divisional goals and objectives. Participates in developing, revising, and implementing division and unit policies and procedures. Facilitates timely admission, transfer, and discharge of patients to ensure accurate patient placement. Promotes staff development through patient care assignments, acting as a clinical resource and role model, identifying educational needs and ensuring staff attendance at educational in-services. Encourages and supports front-line decision making. Promotes staff involvement in shift management and division activities.
- The Operations Supervisor supports adherence to the Corporate Integrity Program. Complies with the Employee Code of Conduct. Assures department compliance with all federal, state, and local laws, rules, and government regulations. Monitors conduct activities within the department to assure compliance. Provides staff in-services on a regular basis. Reports immediately to a Compliance Officer any actual or perceived violation.
- Growth: The Operations Supervisor demonstrates commitment to professional and personal growth. Maintains active membership in a minimum of one appropriate professional organization. Seeks opportunities for self-growth and career advancement through continuing education and advanced training.
What will you need?
- Graduate of an accredited School of Nursing
- Minimum of three (3) years ED experience as Registered Nurse
- BSN (preferred)
- Current license of Registered Nurse in Florida or licensure from another state with verification of application and eligibility for Florida licensure by endorsement
- Valid BCLS or completion within 90 days of hire.
- ACLS, NRP, PALS as defined in unit specific competencies.