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Central Communication Specialist Switchboard FT Days

Req #: 17010314
Location: Shawnee Mission, KS
Job Category: Facilities
Organization: Shawnee Mission Medical Center
Potential Referral Bonus: $


Work Hours/Shifts

 Week 1: Sunday 7:00am - 5:30pm, Monday 9:30am -6pm, Tuesday 7:00am - 5:30pm, Thursday 9:30am 0 6:00pm

Week 2: Sunday 7:00am -5:30pm, Monday 9:30am - 6:00pm, Tuesday 7:00am - 5:30pm, Friday 7:00am - 5:30pm


Shawnee Mission Health

SMH has provided faith-based, whole person care to the Kansas City community since 1962. SMH is more than just a hospital campus. We’re a network of health care facilities working to exceed expectations by delivering quality care with compassion and supporting an exceptional staff of more than 700 physicians representing 50 medical specialties.


Our mission of Improving Health Through Christian Service is achieved each and every day through the dedication and commitment of our associates, physicians and volunteers. We strive to be a regional beacon of wellness, hope and healing attracting customers seeking unsurpassed clinical quality and compassionate care for the whole person, following the example of Christ's healing ministry.


The largest health care provider in Johnson County, Kansas, the SMH network includes SMMC and SMH - Prairie Star and will soon include SMH - Blue Valley, a third major health care facility. Our 54-acre campus at SMMC is comprised of the main hospital, a community health education building, six physician office buildings and an associate child care center. The Emergency Department at SMMC is the busiest in Johnson County. We deliver more babies each year at the Shawnee Mission Birth Center than any other hospital in the metropolitan area and our Center for Women’s Health is nationally recognized. We have seven Shawnee Mission Primary Care locations with more than 30 Board-certified doctors who specialize in family medicine, internal medicine and pediatrics as well as Centra Care Shawnee Mission Urgent Care locations.

You will be responsible for:


  • Treats co-workers, patients, physicians and guests with kindness, care and courtesy.
  • Works cooperatively within the work group and with other services.
  • Supports an inclusive environment in which everyone can fully contribute to the organization.
  • Works with other team members to proactively identify issues and problems.
  • Works other shifts when needed.
  • Assumes additional responsibility to support team efforts.
  • Shares information with other associates.
  • Keeps shared work space/environment neat.
  • Demonstrates respect and understanding to all customers.
  • Demonstrates a variety of communication styles for varying caller groups including children, adolescents, young adults, senior adults and geriatric adults.
  • Minimizes “small talk” to emphasize the seriousness of the interaction while being polite.
  • Exhibits exceptional telephone etiquette with internal and external customers.
  • Maintains patient confidentiality.
  • Projects a positive and professional image; represents the department.
  • Performs with respect for patient’s rights and privacy.
  • Recognizes there are callers holding.  Does not use the hold button to handle personal issues.
  • Asks for help when backed up.
  • Incorporates patient, physician, customer needs and concerns into decision-making and organizational action.
  • Answers switchboard and code phone as well as patient call lights.
  • Works with customers to proactively identify issues and problems.
  • Responds to calls in a warm and friendly manner.
  • Provides timely response to customer request/inquiries.
  • Translates patient/caller request to appropriate caregiver or department.
  • Works with associates and departments to facilitate communication.
  • Cooperates and collaborates with all other associates.
  • Strives to achieve increased levels of success.
  • Follows department standard methodology and procedures.
  • Notifies appropriate care giver for each patient call.
  • Handles house-wide safety procedures and emergency communication in the event of a community crisis.
  • Helps out with extra projects as they are available.
  • Contributes positively to the department customer service scores.
  • Stays up to date with most recent changes.
  • Assists in conducting training of new employees as needed.
  • Notices when there is a call in the queue and waits to take breaks until there is a lull in inbound calls and call lights. 
What will you need?
  • Knowledge of MS Office, Outlook, Excel
  • High School Diploma or Equivalent
  • No Previous Experience is Required
  • Associate’s Degree or Graduate of a Technical School Preferred
  • Up to 1 Year of Position-Related Experience Preferred
  • Previous Switchboard/PBX experience Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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