Registered Nurse (RN) NurseLine FT Days
Week 1: Monday 6:45am-3:00pm, Tuesday 6:45am-3:00pm, Wednesday 6:15am-2:45pm, Friday 6:45am-3:00pm and Saturday 6:45am-3:00pm
Week 2: Sunday 6:45am-3:00pm, Monday 10:00am-6:30pm, Wednesday 6:15am - 2:30pm and Thursday 6:45am - 3:00pm
Shawnee Mission Health
SMH has provided faith-based, whole person care to the Kansas City community since 1962. SMH is more than just a hospital campus. We’re a network of health care facilities working to exceed expectations by delivering quality care with compassion and supporting an exceptional staff of more than 700 physicians representing 50 medical specialties.
Our mission of Improving Health Through Christian Service is achieved each and every day through the dedication and commitment of our associates, physicians and volunteers. We strive to be a regional beacon of wellness, hope and healing attracting customers seeking unsurpassed clinical quality and compassionate care for the whole person, following the example of Christ's healing ministry.
The largest health care provider in Johnson County, Kansas, the SMH network includes SMMC and SMH - Prairie Star and will soon include SMH - Blue Valley, a third major health care facility. Our 54-acre campus at SMMC is comprised of the main hospital, a community health education building, six physician office buildings and an associate child care center. The Emergency Department at SMMC is the busiest in Johnson County. We deliver more babies each year at the Shawnee Mission Birth Center than any other hospital in the metropolitan area and our Center for Women’s Health is nationally recognized. We have seven Shawnee Mission Primary Care locations with more than 30 Board-certified doctors who specialize in family medicine, internal medicine and pediatrics as well as Centra Care Shawnee Mission Urgent Care locations.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
Treating co-workers, patients, physicians and guests with kindness, care and courtesy.
Working cooperatively within the work group and with other services.
Supporting an inclusive environment in which everyone can fully contribute to the organization.
Respects every person as having inherent worth.
Values unique contributions of each individual.
Comes to work alert and attentive to patients, customers and co-workers and remains so throughout the shift.
Promotes harmonious interpersonal relationships contributing to a cooperative work environment.
Demonstrates a variety of communication styles for varying caller groups including children, adolescents, young adults, adults, senior adults, and geriatric adults.
Exhibits exceptional telephone etiquette with internal and external customers.
Maintaining confidentiality of patient and business information.
Maintaining unwavering commitment to the highest standards of character.
Providing conscientious commitment to assigned work.
Being a trustworthy associate and co-worker.
Recognizing and managing risks.
Communicating honestly with everyone.
Verbally and behaviorally supporting Medical Center mission and values.
Demonstrates and conveys a favorable image of the Medical Center.
Maintains confidentiality of the content of the call.Shreds all paperwork that includes patient information.
Projects a positive and professional image; represents the department.
Leads the call processing team ensuring that all staff members contribute to the clinical integrity of the program.
When a problem is discovered, brings it to the attention of the proper support staff member, and follows up to ensure it has been handled.
Recognizes when there are callers waiting.Does not use hold button to handle personal issues.
Asks for help when backed up.
Assesses all patients using the same clinical assessment guidelines regardless of type of healthcare coverage or lack of coverage.
Anticipating and addressing the needs of customers.
Assuming additional responsibilities to support team efforts.
Assisting others where possible to bring about positive outcomes.
Developing a helpful attitude and purpose towards customers.
Resolving issues and problems as soon as they arise.
Incorporates patient, physician, customer needs and concerns into decision-making and organizational action.
Proactively addresses any personal issues that affect physical, mental or spiritual well-being by using resources available within SMMC.
Bridges the gap between the needs of the caller and SMMC services.
Responds to calls in a warm and friendly manner.
Identifies each caller’s needs and provides timely suggestions and referrals.
Performs callbacks on every shift.
When an SMMC service cannot meet the caller’s need, makes appropriate community referral.
Matches pace with the caller providing requested information.Keeps the education focused and does not provide unnecessary information.
Uses “Needs Follow-up” to assist callers rather than a lengthy search for difficult information.
When assigned a data entry project, considers part of the job and works on it diligently.
Works as a team member to manage the incoming lines and calls.
Using past experiences as a learning process and sharing those experiences with others.
Seizing learning opportunities to improve personal effectiveness.
Demonstrating knowledge of performance improvement.
Striving to achieve increased levels of success.
Seeking knowledge and gaining understanding.
Building on past accomplishments.
Participating in decision-making processes.
Meets the identified departmental quality standards.
Follows department standard processes and procedures.
Helps out with extra projects as they are available.
Services as an ambassador for SMMC.
Contributes positively to the department customer service scores.
Stays up to date with most recent changes.
Accepts feedback from Call Center Manager, support staff, other resource nurses or peers without becoming defensive.
Serves as a team leader if necessary when director not present.May assist with class registration as needed when class registration specialist is absent.
Utilizing the time and talents of others effectively.
Maximizing the use of all resources in a cost-effective manner.
The careful and responsible management of work entrusted to you.
Fulfills work schedule commitments.
Meets productivity standards without compromising quality.
Makes sure there are any entry projects BEFORE going to personal reading materials.
Does not abuse telephone access; limits personal calls to emergencies only.
Arrives at work in a timely manner, ready to take calls when the shift starts.
Monitors the number of lines open into the call center, and makes adjustments accordingly.
When seeking co-worker advice, engages no more than 1 other nurse at a time.
KNOWLEDGE AND SKILLS REQUIRED:
Computer & typing skills
KNOWLEDGE AND SKILLS PREFERRED:
- Phone triage software
EDUCATION AND EXPERIENCE REQUIRED:
3 to 5 Years of Position-Related Experience
Which includes Med/Surg, ICU, ER, etc.
EDUCATION AND EXPERIENCE PREFERRED:
- Bachelor’s Degree
5+ Years of Position-Related Experience
Which includes Med/Surg, ICU, ER, etc.
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
Kansas Registered Nurse License
Missouri Registered Nurse License within 30 days of hire
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.