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Patient Access Coordinator FT Days

Req #: 17013636
Location: Zephyrhills, FL
Job Category: Patient Financial Services
Organization: Florida Hospital Zephyrhills
Potential Referral Bonus: $

Work Hours/Shift
     FT / DAY
Florida Hospital Zephyrhills
You will be responsible for:
  • The Coordinator will oversee and promote efficient training, operation and front-line patient flow of the assigned registration areas(s), ensuring collection goals are met, accounts are properly authorized by insurance carriers.
  • Adheres to established policies and procedures.
  • Effectively works in a group/team setting, promotes teamwork and contributes to overall goals.
  • The Coordinator will assist staff in difficult patient situations/complaints, including educating patients regarding insurance benefits and financial responsibility.
  • He/she will update/involve the Supervisor/Director of pertinent issues on a daily basis.
  • This position also requires involvement in hospital performance improvement activities.
  • He/she will contribute to staff annual evaluations and participate in and provide employee disciplines/warnings under the guidance of the Supervisor/Director.
What will you need:
  • Ability to read and communicate effectively in English
  • Strong written and verbal communication skills
  • 35 wpm avg net typing speed; proficient with Microsoft Office applications and computers
  • 2+ years prior supervisory experience / team lead / training / coaching or similar role and/or has progressed through the department’s career ladder criteria
  • 2+ years prior experience with registration, insurance verification in a hospital/physician office/collections role/insurance company
  • Multitask proficiently, using multiple computer systems, applications and technology
  • Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
  • Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
  • Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
  • ICD-10, CPT, medical terminology
  • Explains hospital charges and payment options and programs; collects monies due at time of service
  • Consistently meet or exceed established collection goals
  • Interpret and explain insurance benefits
  • Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
  • Specific Patient Access or medical front office leadership experience. Prior experience in hospital Admitting department / revenue cycle operations (Preferred)
  • Prior sales and/or collections experience is required.  Must be able to confidently and professionally address the financial responsibility patients may have (Preferred)
  • Prior experience with guest service industry particularly with a high-end hotel, airline etc. (Preferred)
  • High school diploma, GED
  • College training, professional certifications through AAHAM, NAHAM etc. which may be relative to the position (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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