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Registrar Representative (Health Partners Reg Rep) - FT/Day

Req #: 18002104
Location: Sebring, FL
Job Category: Patient Financial Services
Organization: Florida Hospital Heartland
Potential Referral Bonus: $



Work Hours/Shift
   FT / Day
Florida Hospital Heartland
What You Are Responsible For:
  • Greet patients and visitors in a prompt, courteous and helpful manner.
  • Answer the telephone prior to the third ring, identifying the practice and self by name.
  • Take accurate and legible messages, which include time, date and initials.
  • Answer non-clinical questions for patients and family members and routes all other calls correctly.
  • Understand guidelines for and appropriately uses the telephone system.
  • Collects patient co-pay, deductible and/or co-insurance amounts at the time of service.  Also collects prior patient balances
  • Have a clear understanding of rules and regulations of contracted insurance with the practice.
  • Review, checks and insurance explanations of benefits for completeness and accuracy prior to posting.
  • Schedules return visits and other services as requested by physician.
  • Enter the appropriate diagnostic codes with procedures into the computer and documents account.
  • Stay current with daily charges no less than 90% of the time.
  • Perform a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Practice Management system, correcting any discrepancies prior to the daily close (including credit card balancing).
  • Prepare bank deposit on a daily basis.
  • Reconcile cash drawer at beginning and end of day, report any discrepancies to Practice Supervisor/Manager.
  • Sort and file materials correctly by alphabetic or numeric systems.
  • Complete special projects or performs other duties as assigned by the Practice Manager in a timely manner.
  • Willing to float to other FHHD practices, within reason, when patient load, vacation schedules etc. make it necessary.
  • Display a courteous and caring attitude and represent the practice in a positive manner to patients, visitors and co-workers at all times.
  • Continuously strive to improve patient satisfaction by going above and beyond their expectations.
  • Support the development of staff teamwork by being willing to assist patients, visitors and co-workers when necessary to facilitate a smooth workflow.
  • Maintain the confidentiality of employees' and patients' administrative and medical information, with no infractions.
  • Adhere to the FHHD Corporate Compliance Plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
  • Other duties as assigned.
What you will need:
  • Basic knowledge and ability in medical business office procedures
  • Basic knowledge of coding
  • Ability to type 40 words per minute accurately
  • Minimum of a High School Diploma or Equivalent
  • Experience with computers and EPM and EMR software (Preferred)
  • One (1) year of ICD-9 and CPT-4 coding experience (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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